Privacy Policy
Last updated: [October, 2025]
Migrate Group (“we”, “our”, “us”) is a trading name of Solutions on Time Limited, registered in England & Wales (Company No. 09254835). Our registered office is at 90 Paul Street, London EC2A 4NE, United Kingdom.
We are committed to protecting your privacy and handling your personal information fairly, transparently, and in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Policy explains how we collect, use, store, and protect your data when you use our services or our website www.migrategroup.com.
1. Information We Collect
We may collect and process the following information:
Identity Information – Name, date of birth, nationality, passport details, visa/immigration history.
Contact Information – Email, telephone number, postal address, WhatsApp/Skype/other communication details.
Financial Information – Payment details, invoices, bank statements (where required for immigration purposes).
Case Information – Employment history, education records, family details, supporting documents, health and police certificates.
Website Usage Information – IP address, cookies, device/browser details, pages visited.
Communications – Emails, phone calls, WhatsApp messages. (Note: telephone calls may be recorded for training and legal purposes).
2. How We Use Your Information
We process your personal information for the following purposes:
To provide immigration and relocation consultation services.
To prepare, lodge, and manage your immigration applications.
To maintain accurate records in line with legal and regulatory obligations.
To process payments, issue invoices, and manage accounts.
To communicate with you regarding your case and our services.
To improve our website and services.
To comply with legal and regulatory requirements.
With your consent, to send marketing updates and newsletters (you can unsubscribe at any time).
3. Legal Basis for Processing
We rely on the following lawful bases under UK GDPR to process your personal data:
Contractual necessity – where processing is required to provide services under our Terms of Business.
Legal obligation – where processing is required by law or regulation.
Legitimate interests – such as improving services and ensuring security.
Consent – for marketing and where sensitive personal data is provided (e.g., medical or criminal history).
4. Data Sharing
We will never sell your personal data. We may share your information with:
Government authorities (e.g., Australian Department of Home Affairs, Immigration, Refugees and Citizenship Canada).
Third-party providers (e.g., medical practitioners, translators, skills assessing bodies, or education institutions) only where necessary.
Professional advisers (lawyers, accountants, auditors).
IT and cloud service providers who securely host our systems.
Where required by law, court order, or regulatory authority.
All third parties are contractually required to keep your information secure and to use it only for authorised purposes.
5. Data Retention
Case files and related personal data are retained for 6 years after case closure, after which they may be securely deleted.
Financial records may be retained longer where required for tax or legal compliance.
Website analytics and cookie data are retained in line with industry standards.
6. Your Rights
Under UK GDPR, you have the right to:
Access the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your personal data (subject to legal obligations).
Request restriction or object to certain processing.
Request data portability.
Withdraw consent (where processing is based on consent).
Lodge a complaint with the Information Commissioner’s Office (ICO) (www.ico.org.uk).
To exercise your rights, please email us at support@migrategroup.com.
7. Data Security
We use appropriate technical and organisational measures to protect your personal information, including encryption, secure storage, access controls, and staff training. While we take all reasonable steps, we cannot guarantee the security of data transmitted over the internet.
8. International Transfers
Where necessary (e.g., immigration applications to overseas governments), your personal data may be transferred outside the UK. We ensure such transfers are lawful and subject to appropriate safeguards.
9. Cookies & Website Usage
Our website uses cookies to improve user experience, analyse site traffic, and provide tailored content. You can manage or disable cookies through your browser settings. For more details, see our Cookie Policy.
10. Marketing Communications
We may send you immigration updates, newsletters, or promotional information if you have opted in. You can unsubscribe at any time by clicking the link in the email or contacting us directly.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The most recent version will always be available at www.migrategroup.com.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us:
Migrate Group (Solutions on Time Limited)
📍 90 Paul Street, London EC2A 4NE, United Kingdom
📞 +44 (0) 203 129 4900
✉ support@migrategroup.com