Terms and Conditions
Last updated: October, 2025
Welcome to Migrate Group (a trading name of Solutions on Time Limited, registered in England & Wales, Company No. 09254835). By accessing our website www.migrategroup.com or engaging our services, you agree to be bound by the following Terms and Conditions. Please read them carefully before using our services.
1. About Us
Migrate Group provides immigration consultation and relocation support for Australia, Canada, New Zealand, and the United States.
Our registered office is:
90 Paul Street, London EC2A 4NE, United Kingdom.
📞 +44 (0) 203 129 4900 | ✉ support@migrategroup.com
2. Use of Website
You may use this website for lawful purposes only.
You must not misuse the website (e.g., introduce viruses, attempt unauthorised access, copy content without consent).
Content on this site is for general information only and should not be considered legal advice.
3. Services
Our services are described in consultation agreements issued to clients.
We provide professional advice, application preparation, and relocation support.
Important: We cannot guarantee the outcome of any immigration application. Final decisions rest with the relevant government authority.
4. Fees and Payment
Fees for consultation and services will be confirmed in your personalised Terms of Business.
Payments must be made in accordance with the instructions provided.
Government application fees, third-party costs (e.g., medicals, police checks, translations) are not included in our service fees.
Interest may be charged on overdue balances in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
5. Refunds and Cancellations
If you entered into an agreement remotely (phone, email, online), you have a 14-day cooling-off period under the Consumer Contracts Regulations 2013.
By making payment, you expressly instruct us to begin services within 24 hours, and acknowledge that the cooling-off right to cancel and obtain a refund no longer applies once services commence.
Refunds will not be provided once a consultation or service has begun.
Where refunds are agreed, they will be processed within 90 days.
6. Client Responsibilities
By engaging our services, you agree to:
Provide full, accurate, and timely information.
Supply supporting documents within agreed timelines.
Notify us of any facts that may affect your case.
Make payments as agreed in your Terms of Business.
Failure to meet these responsibilities may impact your application and may entitle us to suspend or terminate services.
7. Confidentiality and Data Protection
We will treat your information with strict confidentiality.
Personal data will be processed in line with our Privacy Policy, UK GDPR, and the Data Protection Act 2018.
Case files are retained for six years after closure unless otherwise required.
8. Limitation of Liability
Our total liability for any claim, whether in contract, negligence, or otherwise, shall not exceed the total fees paid by you for our services.
We do not exclude liability for death, personal injury caused by our negligence, or fraud.
We are not responsible for:
Decisions made by immigration authorities;
Changes in immigration law or policy;
Delays outside our control (e.g., government processing times).
9. Intellectual Property
All website content, including text, graphics, and logos, is owned by or licensed to Migrate Group.
You may view and print website pages for personal use, but may not reproduce, distribute, or exploit content without written consent.
10. Complaints
If you are dissatisfied, please first contact your Case Manager.
If unresolved, email feedback@migrategroup.com.
We aim to resolve complaints within 30 days.
11. Force Majeure
We will not be liable for delays or failure to perform obligations caused by events outside our reasonable control (including natural disasters, government restrictions, IT failures, pandemics, or industrial action).
12. Website Disclaimer
The information provided on www.migrategroup.com is for general guidance and informational purposes only. While we strive to keep content accurate and up to date, immigration laws and policies frequently change, and information on this site may not reflect the latest developments.
The content on this website does not constitute legal or immigration advice and should not be relied upon as such.
For tailored advice regarding your specific circumstances, you should contact us directly for a professional consultation.
We make no representations, warranties, or guarantees — express or implied — about the accuracy, reliability, completeness, or suitability of information on this website.
Migrate Group accepts no liability for any loss, damage, or inconvenience arising from reliance on information contained on this site.
Links to third-party websites are provided for convenience only. We do not endorse or accept responsibility for their content.
By using this website, you agree that you are responsible for verifying any information before taking action or making decisions based on it.
If you have questions about your immigration options or eligibility, please contact us for professional guidance.
13. Governing Law and Jurisdiction
These Terms and Conditions shall be governed by the laws of England and Wales. Disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
14. Changes to These Terms
We may update these Terms and Conditions from time to time. The latest version will always be available on www.migrategroup.com. Continued use of our services constitutes acceptance of the revised Terms.
Migrate Group
A trading name of Solutions on Time Limited
Company No. 09254835 | Registered in England & Wales